Last updated: [01/12/2025]

Nixil (“I”, “me”, “my”) is committed to protecting your privacy.
This policy explains what personal data I collect, how it’s used, and your rights under UK law.

I keep things simple, honest, and transparent — no jargon, no surprises.

1. Who I Am

Nixil — Tech Help & Digital Support
Owner: Nikki Lewis
Email: nikki@nixil.co.uk
Website: https://nixil.co.uk
Location: United Kingdom

Under UK GDPR, I am the Data Controller for your personal data.

2. What Personal Data I Collect

I only collect what I genuinely need to deliver services or run the website safely.

Information you give me directly

  • Your name
  • Email address
  • Phone number (if provided)
  • Details you submit via forms (contact form, booking form, tech support notes, etc.)
  • Information shared during a call or consultation
  • Login details for services only if you choose to share them and only when necessary for support

Information collected automatically

When you visit the website, standard analytics may record:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Time spent on site
  • General location (city/country — not your home address)

Payment information

If you purchase a paid service, payments are processed securely through third-party providers (e.g., PayPal, Stripe).
I never store or see your full payment details.

3. Why I Collect Your Data (Lawful Basis)

Under UK GDPR, I must have a valid reason to use your data.
I rely on the following lawful bases:

1. Consent

When you:

  • Fill out a form
  • Join a mailing list
  • Request a free call

You can withdraw consent at any time.

2. Legitimate Interest

To:

  • Reply to your enquiry
  • Improve my services
  • Prevent misuse of my website
  • Keep business records

3. Contract

When you hire me, your data is required so I can:

  • Deliver the service
  • Communicate with you
  • Provide quotes, invoices, or follow-up information

4. Legal Obligation

I may need to keep certain information for:

  • Tax and accounting
  • Record keeping required by UK law

4. How Your Information Is Used

Your data is used to:

  • Communicate with you
  • Provide tech support or consultancy services
  • Manage bookings and appointments
  • Prepare quotes, invoices, or project details
  • Improve the website and services
  • Keep business records
  • Handle legal or security issues if required

I do NOT:

  • Sell your data
  • Share your data with third parties for advertising
  • Use shady tactics like hidden tracking Ever.

5. Who I May Share Data With

I keep data sharing to a minimum.
I only share data with trusted third-party tools that help run the business safely and effectively.

This may include:

  • Website hosting provider (for site functionality)
  • Booking system provider (for scheduling calls)
  • Email service provider (for replies, confirmations, newsletters)
  • Payment processors (PayPal, Stripe, etc.)
  • Analytics tools (to understand website performance)

These providers are GDPR-compliant and only receive the information required to perform their function.

I do not give access to any more data than necessary.

6. Data Storage & Security

I take data security seriously.

  • All systems use secure passwords and two-factor authentication where possible
  • Data is stored on encrypted services
  • Sensitive access details are deleted once no longer required
  • Only I have access to your personal data

I store your information only as long as needed for my services, legal obligations, or tax purposes.

7. How Long Your Data Is Kept

Different types of data have different retention periods:

  • General enquiries: up to 12 months
  • Client work records: up to 7 years (required by UK tax law)
  • Email newsletter subscriptions: until you unsubscribe
  • Analytics data: varies depending on provider, typically 14–26 months

When I no longer need your data, it is securely deleted.

8. Your Rights Under UK GDPR

You have the right to:

✔ Access your data

Ask for a copy of the information I hold about you.

✔ Correct your data

Fix incorrect or outdated information.

✔ Delete your data

Ask for your data to be removed, unless I am legally required to keep it.

✔ Withdraw consent

Stop receiving emails or revoke permission at any time.

✔ Object to processing

If you believe your data is being used unfairly.

✔ Data portability

Request your data in a usable electronic format.

To exercise any of these rights, email:
📩 info@nixil.co.uk

I normally respond within 30 days, as required by law.

9. Cookies & Tracking

Nixil uses cookies to make the website run smoothly and understand basic visitor behaviour.

Cookies used may include:

  • Essential website cookies
  • Analytics cookies
  • Functional cookies (e.g., remembering preferences)

You can manage or reject cookies through your browser settings at any time.

A separate Cookie Policy is available for full details.

10. Children’s Privacy

This website is not intended for children under 16.
I do not knowingly collect data from children.

If you believe a child has submitted data accidentally, contact me and I will delete it.

11. External Links

My website may link to other sites, tools, or resources.
I am not responsible for their content or their privacy practices.

12. Changes to This Policy

This Privacy Policy may be updated occasionally.
The latest version will always be published on this page.

If significant changes are made, I will update the date at the top.

13. How to Contact Me

For privacy questions, GDPR enquiries, or data requests:

📩 Email: info@nixil.co.uk
Subject line: Privacy Request

If you are not satisfied with how your data has been handled, you can lodge a complaint with:

Information Commissioner’s Office (ICO), UK
https://ico.org.uk