Last updated: [01/12/2025]

Welcome to Nixil (nixil.co.uk).
By using this website or working with me, you agree to these Terms & Conditions.
If you don’t agree with them, please stop using the site.

These terms explain:

  • What you can expect from me
  • What I expect from you
  • How the website can be used
  • The rules around bookings, payments, cancellations, and content

Everything here aims to be fair, clear, and jargon-free.

1. About Nixil

Nixil is a sole-trader UK business run by Nikki Lewis.

Business Email: nikki@nixil.co.uk
Website: https://nixil.co.uk
Registered Location: 26 Bromley Road Gloucester GL2 2JB United Kingdom

2. Using This Website

You agree to use this website:

  • Legally
  • Sensibly
  • Without trying to hack, damage, or misuse it
  • Without copying or republishing content without permission

All content (text, graphics, branding, tutorials, etc.) remains my copyright.

You may not:

  • Sell, republish, or redistribute any content
  • Use my branding or materials as your own
  • Use the website in a way that disrupts its performance

3. Bookings, Calls & Services

When you book a call through my booking system:

  • You must provide accurate information
  • You agree to show up at the time selected
  • You agree not to misuse the booking system

The free Tech Check-In Call is designed to understand your issue and suggest next steps.
It is not a full paid service, hands-on fix, or long session.

If you choose to continue after the call:

  • A clear quote will be provided
  • Work begins only after written confirmation
  • Payment terms will be explained in advance

I reserve the right to refuse work if the job is outside my scope or expertise.

4. Cancellations & Rescheduling

You can reschedule a call using the link provided in your confirmation email.

If you need to cancel:

  • Free calls: You may cancel or reschedule at any time.
  • Paid sessions: Cancellation terms are explained before booking and may vary depending on the service.

If you repeatedly miss or misuse free bookings, I may cancel future appointments.

5. Payments

If you purchase a paid service:

  • Payment is due as stated in the quote
  • Work begins only once payment terms are agreed
  • Digital or delivered work may be non-refundable
  • Any additional costs (such as hosting, tools, or third-party services) will be clearly discussed before proceeding

You are responsible for:

  • Your own equipment
  • Internet connection
  • Any third-party subscriptions needed for your setup

6. Refunds

Refunds for paid work are offered only when:

  • No meaningful work has begun, or
  • There is a clear error on my part, and we both agree a refund is the correct outcome

Refunds are not offered when:

  • You change your mind after work has started
  • You fail to provide required information
  • Delays occur because of your availability
  • You decide you no longer want or need the service after delivery

A full Refund & Cancellation Policy page may also apply and should be read with these terms.

7. Client Responsibilities

To provide the best support, you agree to:

  • Share accurate information about your issue
  • Provide necessary access (safely and securely) where appropriate
  • Communicate respectfully and in good faith
  • Back up any important data before work begins

I am not responsible for:

  • Data loss
  • Issues caused by outdated, failing, or incompatible equipment
  • Problems resulting from third-party providers (email hosts, website hosts, apps, plugins, etc.)
  • User error before or after support is provided

8. Limitation of Liability

In simple English:

  • I will always do my best to help you safely and professionally
  • But I cannot guarantee that every issue can be fixed or prevented
  • I am not liable for indirect losses such as lost income, lost opportunities, or business interruption

My liability is limited to the amount you paid for the specific service in question.

Nothing in these terms limits your statutory rights under UK law.

9. Links to Other Websites

Occasionally I may link to tools, apps, resources, or third-party sites.
I am not responsible for their content, policies, or reliability.

Use them at your own discretion.

10. Changes to These Terms

These Terms & Conditions may be updated occasionally.
If the changes are significant, I will update the date at the top of the page.

11. Contact

If you have questions about these terms:

Email: nikki@nixil.co.uk
Subject line: Terms & Conditions enquiry

These Terms & Conditions are governed by UK law and disputes will be handled under the jurisdiction of the courts of England and Wales.